Alicia Air's Verified Yelp and Google Reviews
Customer Submitted Reviews
Thank you to the awesome group at Alicia Air that was able to install our new air conditioner and heater so quickly!
I am impressed by Alicia Air's service and staff. They are extremely professional and exceeded my expectations. Gary Hopkins did a thorough evaluation of my home and explained our options for our new system. He was prompt, courteous and did not pressure me to make an immediate decision. His pricing was fair and included everything. Paul and Brian installed the new air conditioner, heater and thermostat and were fantastic. They explained how everything worked and were friendly, professional and even left my garage cleaner than they found it.
Sept 2015 San Clemente Gary Hopkins ( Alicia Air ) came to our house to give us an estimate to replace our old Carrier AC 3 Ton unit Gary was very helpful explaining what had to be replaced and his estimate for the replacement of the AC and furnace was very reasonable The installation of the new unit was professionally done, and Gary Hopkins came around to the house to make sure that we were satisfied with the installation I would recommend Alicia Air and recommend San Clemente residents to ask for Gary if you need your AC replaced
First, I appreciate the office staff quickly getting us an appointment right away( like the next day). Second, We really appreciate the technician they sent to help us with our thermostat problem -- Scott was excellent!!. Friendly, very knowledgeable but most importantly, he took the time to explain Everything! Last we must add, although we don't want another HVAC problem, we will be calling this company if we do. First class service from the initial phone call, followed by a call to tell us Scott was on his way, to the service provided by their technician SCOTT.
Thank you so much!
Alicia Air has recently installed a full HVAC system change out at my home in Laguna Niguel. The job included a Carrier 5 ton 16 SEER system + 110 BTU 80% furnace with R8 duct work in the attic and replacing all the registers. First, the contracting process was very smooth, the sales person Joe D explained the products in details and the pricing was very reasonable without any negotiation. In fact I received the most fair quote without any cycle. They provide city permit, HERS and 5 year labor warranty and stand by their work. Installation was very nice. They sent 5 technicians in one day to complete everything. Everyone was experienced and knew what they were doing. Thanks to Erick, Daniel, Justin, Josh and Liam. One key catch in HVAC job is the installation process and doing everything right. I can certainly say that they worked as a professional company and highly recommended.
These guys are great. I called looking to get an appointment with a technician to take care of our problem. The fellow who picked up the phone asked me to describe the problem. He said, rather that send out a tech let's see if we can fix it. Gave me some instructions and it worked!!
That is customer service!!!
We were referred to Alicia Air by our real estate agents over 10 years ago and have been using them ever since! Recently we have used them multiple times for various projects and as always, they have exceeded our expectations! Joe and his tech staff have the best work and business ethics and simply put, are just super great people:)! They are courteous, on time, extremely respectful of surroundings and try to keep a clean work space.. They are a terrific team and company and we highly recommend them to family, friends and neighbors!!
Excellent service from a well run company. I love my new Carrier furnace and AC !!! My old system woke me up and made it difficult to hear the tv...with the NEW cabinet insulation, NEW vents, and NEW HVAC system and thermostat my home is now STEALTHILY kept at exactly the temp I like without the large swings in temp and noisy blasting air. I could not have imagined the improvements this has made to my comfort-let alone the monthly cost savings.
I have used Alicia Air Conditioning for my own residence and clients. As a General Contractor and business owner, I appreciate the quick scheduling, knowledgeable staff, and professional work. I also like that Alicia Air is a family business with a long history within my service area. The technicians, this most recent time Aaron, are great and well trained. The only feedback I have is for Mike, the GM who speaks for the owner. After getting an estimate for reinstalling an HVAC unit, the negotiation was not to the same standard as the work. In the end, I was very pleased with the timing, pricing, impeccable installation, and will use Alicia Air Conditioning for my next project. Thank you!
I can't say enough nice things about Alicia Air. I have used them for all my service calls through the years and my a/c finally gave out in June. I was leaving on vacation and had a small window of time to have a whole new system installed. Not a great time for that to happen but it had to be done. You can shop all you want for pricing but when it comes down to it, it's all about the service, honestly, communication and the great technicians that they have. They covered all my floors and wore booties and got that monster of a unit upstairs and in my attic with the tiniest ding in my wall. The tech spackled it and I touched it up with paint and you can't even tell. I selected the variable speed a/c and with the new thermostat I'm looking forward to saving on my electric bill. Nice and quiet and cools quickly. Thanks again Alicia Air!!
So June 19th our 20-year-old AC compressor died. The last two years it was kept going by Alicia Air (thanks for honest service), so when they determined it was dead, we figured to give them a chance to replace the HVAC system. Gary was our sales man, and to be honest, he was very professional and treated us like you would a family member or friend. I had done research and had a little knowledge, but Gary gave us every option and did not try to sell us what we did not need/want and worked with our budget. The install today was smooth. Paul and his crew showed up on time, took care to protect our carpet/house and got the new system up and running by 4:00pm. I cannot recommend Alicia Air enough. We used them for service for years, but from the office staff, to the sales staff and the install crew, they were great. Thank you! Now to pay for the new system.
We used Alicia Air for a business HVAC install. From the quote, to permitting, to crane and install, they performed flawlessly and we're always available to address questions or concerns. Joe Daley and his team were top notch and won't hesitate to use them again. Thanks guys.
Thank you for coming out so promptly and fixing my heater. You are a Five Star Company. Thank you Al W.
I want to thank the entire team at Alicia Air for all of their hard work. The professionalism of each member is unequal. From their knowledge of the products and help in selecting the one just right for us to the flexibility in scheduling the necessary work, everyone has been outstanding . . .
...I will highly recommend Alicia Air to the rest of my family, friends and anyone looking for an honest and fair heating/air conditioning contractor. One that delivers great service and products. Your reputation in the industry is well earned.
...I came to Alicia Air to purchase a circuit board for my malfunctioning 18-year old Payne Forced Air Unit...He (Mike, senior technician) asked me to describe what I'd done, then told me that I'd probably shorted a common wire in the old thermostat. Next he gave me a new fuse and said this should solve the problem . . .
...He could have sold me a new circuit board and I'd have been none the wiser, but he didn't. Mike's ethics and service is rare in this economy and should be recognized. Please know that when I am ready to replace my FAU, I'll be looking towards Alicia Air.
Alicia Air just concluded the replacement of our home HVAC system and I wanted to communicate our satisfaction with our experience with Alicia Air... Our project planning was handled very professionally, in a reassuring manner . . .
...I really wanted to communicate special Kudos to your installation crew who did a superb job with the installation. They arrived daily when they said they said they would, described what their plans were for that day, prepared the area for potential messes that might occur, methodically did their job, and cleaned up at the end of each day. Everything turned out excellent; you can take comfort in the fact that you have 2 very competent tradesmen performing the work for Alicia Air.
As a result of our experience, I would recommend Alicia Air without reservation, for anyone needing HVAC replacement, new installation or repairs.
I thank you all, indeed, for the outstanding care and excellent service. And please extend my gratitude to Mr. Phillips for having put together such a fine group of people at Alicia Air.
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These days, there is a lot of talk about going green and our responsibility to the environment. And although the HVAC industry is responding with new products to help save on energy use, there are some basic and cost-effective ways you can cut energy costs . . .Read More
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The issue of indoor air quality (IAQ) is becoming an increasingly signifi cant issue to homeowners around the country. According to a recent survey, three in ten homeowners are looking for indoor air quality improvements (Decision Analyst, Inc., March 2007). Families have begun to value the control they can exercise over the climate in their home . . .Full Report